Helpdesk System (Ticketing)
This tool allows you to setup a system where your customers can submit their problems so that you and your team can handle them in time. The customer fills a google form which generates a unique ticket number and sends a confirmation mail to the customer and an intimation mail to you as well. You can assign this to any employee by selecting their name from dropdown against the query. The actions taken by the employee are collected and reported in the main dashboard.
How Helpdesk System (Ticketing) Works
Open the application and enter details of all assets
Assign the query to employee
Employee performance is recorded and displayed in dashboard
Important features of Helpdesk System (Ticketing)
What are the features which makes Helpdesk System (Ticketing) is an Incomparable Time Saving Expert
Attend customer queries in an organised manner
Email notifications to you for new ticket
Unique ticket number to each query
Employee performance records in Dashboard
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Frequently asked questions
You’ll be provided a video guide for setup and how to use
We offer 1 year subscription as well as Lifetime subscription plan
You need a gmail id to setup these tools along with a stable internet connection
No, these tools work only with gmail id
You need to link a gmail id with your company’s email id, only then you’ll be able to use
No, these work only when stable internet connection is available
You will get access details within 24 hrs of payment confirmation